Terms & Conditions

for your refererence

These Terms govern your use of the saks.co.uk website and the Love Saks apps (the “Site”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms please do not use the Site.

1. The content of this website is the sole property of Saks Hair (Holdings) Ltd. All intellectual property rights existing in this site (including without limitation any copyright and design right) belong exclusively to Saks Hair (Holdings) Ltd.

You may download pages of this website to a local disk or other storage media and you may print off extracts of this site and share both within your organisation strictly on the basis that you do not do so for profit and on the condition that Saks Hair (Holdings) Ltd’s copyright notice is preserved at all times.

2. Otherwise, reproduction of part or all of the contents of this website in any form is prohibited unless for personal use. None of the content of this website may be copied or otherwise incorporated into or stored on any other website, electronic retrieval system, publication or other work in any form whatsoever. You may not frame any part of this website. Saks Hair (Holdings) Ltd’s copyright notice must remain on all reproductions of material downloaded from this site.

Saks Hair (Holdings) Ltd is a trade mark attributable to the directors of Saks Hair (Holdings) Ltd. Any other trade marks, registered or otherwise, remain the property of the appropriate trade mark owner.

3. Whilst the directors of Saks Hair (Holdings) Ltd have taken every care to ensure that the information on this website is accurate and up to date, no warranties express or implied are given as to the accuracy of the information contained on the website. No action should be taken or omitted in reliance of any information or advice placed on the website. In particular, the directors of Saks Hair (Holdings) Ltd accept no liability for any product descriptions or photographic representations and users are advised to make enquiries with Saks Hair (Holdings) Ltd if they have any specific requirements. All orders received are accepted strictly on the basis of our terms and conditions of sale.

4. The directors of Saks Hair (Holdings) Ltd shall not be liable for any loss or damage arising out of the use of any of the information on this website. Whilst every effort has been made to ensure that this website is virus free, we recommend that you take precautions against infection. The directors of Saks Hair (Holdings) Ltd cannot accept any liability for damage sustained as a result of the transmission of viruses, worms, trojans or any other malicious content.

5. Unless otherwise specified, the materials on this website are directed at and are intended solely for use by those accessing the website from the United Kingdom mainland. The directors of Saks Hair (Holdings) Ltd make no representation or warranty that any product, service or information referred to or contained in this website are appropriate for use in other locations or jurisdictions. Those who choose to access this site from other locations or jurisdictions are responsible for compliance with any applicable local laws.

6. These exclusions of liability shall not apply in respect of death or personal injury caused by the negligence of the directors of Saks Hair (Holdings) Ltd or any of its employees or agents. These Terms of Use shall be construed in accordance with and governed by English law. If any provision of these Terms of Use shall be deemed unenforceable or invalid then that provision shall be deemed severable from the remaining terms and those remaining terms shall be valid and enforceable to the fullest extent permitted by law. For the avoidance of doubt, nothing in these terms shall confer on any third party any benefit or the right to enforce any term or terms. Unless a contrary intention is expressed, nothing in this website shall be deemed to create a binding contract between The directors of Saks Hair (Holdings) Ltd and any users of the website.

7. Any information acquired by the directors of Saks Hair (Holdings) Ltd through your use of this website will be processed in accordance with the Data Protection Act 2018 and any associated Statutory Instruments, Codes of Practice and subsequent Acts of Parliament. You should be aware that because of the global nature of the internet, your personal data is likely to be temporarily stored in jurisdictions beyond the EEA whilst in transmission. For further details please see our Privacy Policy.

8. Saks Hair (Holdings) Ltd is a private limited company (company registration number: 02315625). Documents may be served on the directors of Saks Hair (Holdings) Ltd at its registered address :

Saks Hair (Holdings) Ltd
2 Peel Court
St Cuthberts Way
Co Durham DL1 1GB
United Kingdom

9. Online E-Gift Card/Gift Voucher Orders – Delivery, Returns, Cancellation, Terms & Conditions


E-Gift Cards will be sent to the email address provided within 24 hours of purchase. If not received within 24 hours check your junk/spam folder before emailing customerservices@saks.co.uk or calling 0845 678 0290.

Gift Vouchers will be sent by standard delivery (arriving within 2-3 working days) at a cost of £2.50. Orders received before 2pm on weekdays will be processed that same day. Orders received after 2pm on weekdays will be processed the next working day. You will receive an email once your order has been dispatched. For orders outside of the UK email customerservices@saks.co.uk or call 0845 678 0290.


Your Gift Vouchers should reach you in perfect condition and we hope to your total satisfaction. If not please return within 14 calendar days of receipt making sure to include your order number. We recommend that you request proof of postage as we cannot be held responsible for packages damaged or lost on their way to us. Returned Gift Vouchers must be unused and in a re-saleable condition (unless damaged on delivery). We will aim to process your refund within 14 days of receipt.


If you change your mind, you have the right to cancel your purchase of E-Gift Cards/Gift Vouchers and request a refund within 14 days. To cancel your purchase and request a refund please email customerservices@saks.co.uk or call 0845 678 0290. We will aim to process your refund within 14 days of receipt.

Terms & Conditions

E-Gift Cards: Redeemable against Saks hair and beauty services at Saks salons nationwide (except Cramlington, Hartlepool, Heston, Hull, Middlesbrough, Morpeth, Gosforth, Royston and Southampton). Valid for 12 months from date of purchase. If tendered for items less than the full value, the outstanding balance will remain available to spend. Not redeemable against products. Cannot be exchanged for cash. Saks reserves the right not to accept damaged or defaced cards. Lost or stolen cards will not be refunded.

Gift Vouchers: Redeemable against Saks hair and beauty services at all Saks salons nationwide. Valid for 12 months from date of issue. Change will not be given if the voucher is tendered for less than its full value. Not redeemable against products. Cannot be exchanged for cash. Saks reserves the right not to accept damaged or defaced vouchers. Lost or stolen vouchers will not be refunded.

Please also note that E-Gift Cards/Gift Vouchers bought from Saks HQ are valid in salons nationwide (with some exceptions – see above). Whereas those bought from your local Saks salon are valid in that salon only.

10. Online Bookings

Please be aware that if you make an online booking and pay a deposit/make a pre-payment it will not be refunded if you cancel with less notice than required by your salon. Please contact your salon for details of their cancellation policy.

11. Loyalty

The LOVE SAKS loyalty scheme enables you to collect stamps in the treats section of the app every time you visit participating salons, and spend a minimum of £30 on hair services or £20 on beauty services, in return for exclusive treats.

To collect stamps you must download the LOVE SAKS booking and loyalty app to your Apple or Android device, free of charge. Just show the app to your stylist/therapist at each appointment and they will add a stamp for you.

Loyalty stamps expire after a year and treats have an expiry date specified by the salon. Loyalty stamps are personal to you and cannot be transferred to anybody else.

Once you have a full stamp card you will be notified of your treat. Treats are redeemable with selected staff on selected days at the salon that you collected your stamps with only.

Mention treat at time of booking and bring app to appointment. Once you have received your treat the salon will refresh your account and you can start collecting stamps again.

Valid only on the services specified and cannot be used with any other offer. Services may vary from salon to salon and are subject to availability. No cash alternatives will be offered.

Loyalty stamps can not be applied for courses of treatments or services.

By accessing the app, the loyalty function will automatically be enabled but if you choose not to use it, this will have no effect on the remaining elements of the app.

We have the right to amend or remove the loyalty scheme at any time and you have the right to stop using the scheme at any time. If you wish to do this, just mention it to your stylist/therapist.

Remaining stamps/treats will be stored for future involvement until they expire.

We keep these terms and conditions under regular review. This was last updated on 27th November 2020.


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