privacy policy

By submitting your information you consent to the use of that information as laid out below.

1. Introduction

For the purposes of the General Data Protection Regulation the 'Data Controller' for this website is Saks Hair (Holdings) Ltd (“Saks”) with company registration number 02315625.

Any questions regarding this Policy and our privacy practices should be sent by email to ­­­­­­­­­­­­­­­­­­­­–customersservices@saks.co.uk or by writing to Saks Hair & Beauty UK, 55-59 Duke Street, Darlington, County Durham, DL3 7SD­­­­­­­­­­­­­­­­­­­­­­­­. Alternatively, you can telephone +44 (0)845 678 0290.

2. Who are we?

The privacy and security of our customers is important to us. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy. Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.

 Many of our salons are operated under licence by our franchisees who are independent businesses operating under licence from us. This privacy policy applies to not only Saks, but also all of our franchisees in relation to your personal data held by us and our franchisees.

3. The information we collect and how we use it

In order to purchase products, gift vouchers or services from us, we need to know your name, address, and email address and various other details.  We gather this information to allow us to contact you efficiently and deal with your transaction. The relevant information is then used by us, and our agents to communicate with you regarding our products and services or as otherwise required.

If you wish to register for our e-news,  you must provide us with your name and email address. If you apply for a job, franchise or enquire about franchising online with Saks we will send you information about the latest career opportunities at Saks. You can opt out of this service at any time.

Aside from the matters laid out above, your personal data will not be disclosed to any third party save with your consent.

We may use your information:

You have a choice about whether or not you wish to receive information from us.  If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.

4. Our use of cookies and other information gathering technologies

Saks employs information gathering technologies for the purposes of collecting information and statistics about the users of this site, but such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyse the use of the website and revise it for the benefit of our customers by making your visit to the site more efficient and to improve and increase the content found to be most popular.

We also employ cookies on this site. Cookies are small text files used on the internet for a variety of purposes. We use cookies to make your use of the website more efficient, for example by saving you the trouble of re-entering information. Although the cookie may provide an automated identification of your computer to our workstation, no personal data is stored in the cookie.

You may adjust your computer's settings to block cookies, or to accept them only on confirmation from you. Because of the wide variety of browsers and operating systems used by our customers we cannot provide detailed instructions for this, however your browser should contain details in its help facility.

5. Other websites

Our and our franchisees’ websites may contain links to other websites which we do not own but this privacy policy only applies to our website and our franchisees’ microsites on our website.  We cannot be responsible for the privacy policies and practices of other sites whether or not you access them using links from our website or our franchisees’ microsites.

6. Telephone and website recording

 We may record telephone calls for training and monitoring purposes. Addiotnally, we use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

7Our premises (if applicable)

We may have CCTV cameras at our premises and in our car park.

8. How we protect your information

The internet is not a secure medium. We have put in place various security measures but you are advised to treat the internet as an insecure medium in all your communications with us. However payments made through this website are handled using secure socket layer technology or other technology which is at least (if not more) secure than that.

Your payment information will not be retained by us and will not be disclosed to anyone under any circumstances.

9. Sale of business

If Saks is integrated into any company or organisation your details may be disclosed to our advisers and any prospective operators and their advisers and will be passed on to the new operators of Saks.

10. Updating your details

If any of the information that you have provided to Saks changes, for example if you change your email address, please let us know the correct details by sending an email to customerservices@saks.co.uk. or by writing to Saks Hair & Beauty UK, Duke Street, Darlington, County Durham DL3 7SD.

11. Your rights

You have the right to:

·     correct or have your personal information;

If any of the information that you have provided to Saks changes, for example if you change your email address, please let us know the correct details by sending an email to customerservices@saks.co.uk. or by writing to Saks Hair & Beauty UK, Duke Street, Darlington, County Durham DL3 7SD.

 have your personal information erased

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances – more simply put as your right ‘to be forgotten’. If you would like us to stop processing your personal information please email unsubscribe@saks.co.uk .

 restrict or object to the use of your personal information;

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances – more simply put as your right ‘to be forgotten’. If you would like us to stop processing your personal information please email unsubscribe@saks.co.uk .

 complain to the Information Commissioner’s Office;

·       withdraw your consent to the use of your personal information;

·       ask for the personal information to be transferred.

 12. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should you make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

13. 16 or under?

We are especially concerned to protect the privacy of children aged, 16 or under. If you are aged 16 or under, please ask your parent/guardian’s permission before providing any personal information and ask them to help you whenever you provide us with any personal information.

14. Review of this policy

 We keep this policy under regular review. This policy was last updated on 23rd May 2018.