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Customer Services
For further information please contact Customer Services on 0845 678 0290
Returns
UK Returns
We accept unused goods for exchange or refund within 7 days. Faulty goods must be sent back for inspection using our correct postal address (see below).
If found to have a manufacturing defect you will be offered a refund or exchange. Goods must be adequately sealed in original packaging.
Please note that Royal Mail may reject any package that is not adequately wrapped. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using an address label please attach securely to the package.
Please ensure you send via Special or Recorded Delivery or ask for a certificate of posting from the Post Office as proof you have sent the package.
Freepost RRAZ-GUJE-BHBB
Saks Returns Department
55-59 Duke Street
Darlington
County Durham
DL3 7SD
UK
EU and International Returns
Should you need to return your goods, you will need to pay for the return postage.
Please ensure that you declare the goods as unwanted returns for customs. If you fail to do so, we shall be charged import duty by customs. We shall pass any such charge on to you when refunding your card / exchanging your goods.
You should be able to find details about this in the documentation provided by most couriers, if you are unsure, please contact your courier.
Please note, if you require an exchange, outbound shipping charges will apply.
